Roehampton Club Managed Crèche

Roehampton Club offers childcare to their family members to suppoprt thier business offering. They operate a crèche facility for children from 3 months to 5 years for parents using the Roehampton Club fascilities

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The Roehampton Club

The Roehampton Club

The Roehampton Club is prestigious members only sports club in London. To allow their members to enjoy all the club facilities provide an on-site crèche to care for their children while parents enjoy their leisure time and in turn this leads to secondary spend within the club.

Type of contract

Managed Service Contract. We operate the crèche provision for The Roehampton Club in its entirety; this includes:

  • Health & Safety
  • Recruitment and deployment of staff
  • Training & development
  • Creating activities for children from 3 months to 5 years
  • Working with marketing to engage with families
  • Liaising with authorities & meeting legislation.

Size of contract: Tuesday to Sunday, all year round.

Length of contract: Ongoing. We have managed the crèche for The Roehampton Club since 2004.

Benefits of working with Tinies

  • Reputable childcare company
  • Ability to record and analyse trends and usage patterns
  • Staff training and development programme with very low staff turnover
  • Ability to offer more than just a crèche service
  • Activity programmes meeting the width and breadth of clientele

The Roehampton Club brief

The purpose of the crèche facility is to care for the children while their parents are using the club facilities. We ensure that we deliver the highest standard of care so that parents can feel safe and relaxed that their child/children are safe and having a great time, that in turn takes away any guilt they may have for leaving them while they relax.

Delivery: The crèche is open 6 days per week, Tuesday to Friday 9.00am - 12.00pm and Saturday and Sunday 9.30am - 12.30pm. Parents are able to drop off on either the half hour or hour to allow them flexibility. The crèche is charged at an hourly rate; we give parents the option to buy block vouchers of 10 or 20 hours at a reduced rate. We operate the crèche for 52 weeks of the year.

Tinies deliverables

We were approached by the club Director and asked if we could provide a crèche within the club ground.

The club provided us with the room and we were responsible for recruiting the staff and designing the layout and kitting out the crèche with a range of age appropriate equipment. Unfortunately during the 'credit crunch' we started to see the numbers in the crèche decline, and the club questioned if to keep the crèche open.

Tinies worked with the club and invested some money on marketing for the crèche, along with a change in the manager, and face lift for the crèche. Our new manager started to work very closely with the club's events and marketing departments, attending events and building a strong relationship with the club staff and slowly we saw the numbers recover. Just under a year later the crèche won Tinies site of the year, occupancy and income for the club is increasing year on year, which in turn has led to us needing an extra member of staff on certain days, and the director truly seeing the benefit of the crèche facility for his members.

Each month we share our occupancy and budget report with the club director and now support all the club's family events.

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How to get in touch

Managed Services Enq 020 7384 0322

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A truly excellent crèche, I would recommend to any parent. The staff went out of their way to make sure my child was happy and settled.
 
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I just wanted to say a huge Thank You for the wonderful crèche service at our wedding. Many parents commented on how excellent the crèche was. The children were kept very happy and the parents were freed up to enjoy themselves without worrying. Thank you so much.
Lucia, London, Wedding Crèche